Frequently Asked Questions (FAQs)
At Teesdale, we understand that patients often have questions about appointments, billing, services, and clinic policies. Below are some of the most commonly asked questions to help make your visit smooth and stress-free.
1. How can I book an appointment?
You can easily book an appointment using our online booking system (AutoMed) via the AMS Connect App, or by calling our reception team. Online booking is available 24/7 for your convenience.
2. Do you accept new patients?
Yes, we welcome new patients to Teesdale Family Medical Centre . Please ensure you bring your Medicare card, photo ID, and any relevant medical history to your first visit.
3. Is your clinic bulk billing?
We offer bulk billing for eligible patients with a valid Medicare card. However, some services such as procedures, reports, or specialised consultations may incur a private fee. Please speak with reception for clarification.
4. What are your opening hours?
Our clinic operates Monday to Friday, typically from 8:30 AM to 5:00 PM. Extended hours may be introduced based on patient demand.
5. What should I bring to my appointment?
Please bring:
- Medicare card
- Photo identification
- Any referral letters or previous medical records
- List of current medications
6. What if I need to cancel or reschedule my appointment?
We kindly request at least 3 hours’ notice for cancellations. Missed appointments may incur a fee as per clinic policy.
7. Do you offer telehealth consultations?
Yes, telehealth appointments are available for eligible patients. Please check with reception or book via the AMS Connect App.
8. What services do you provide?
We offer a wide range of general practice and allied health services, including:
– General consultations
– Chronic disease management
– Women’s and men’s health
– Children’s health and immunisations
– Mental health support
– WorkCover & TAC services
– Allied health services (Physio, Psychology, OT, etc.)
9. Do you provide vaccinations and immunisations?
Yes, we provide childhood immunisations, flu vaccines, and adult vaccinations. Please contact reception to check availability.
10. How do I get my test results?
Results are usually discussed during a follow-up appointment. Our team will contact you if urgent attention is required.
11. Do you handle WorkCover and TAC patients?
Yes, we manage WorkCover and TAC cases. Please inform reception at the time of booking and bring relevant claim details.
12. Is parking available at the clinic?
Yes, convenient on-site parking is available for patients and visitors.
13. How can I contact the clinic?
You can contact us via phone during business hours or visit the clinic directly. Online bookings and updates are also available through the AMS Connect App.
14. What if I need urgent medical care?
If you require urgent care outside clinic hours, please visit your nearest emergency department or call 000.
Didn’t Find the Answer?
Please send us a message and we’ll get right back to you. You can also call us directly to speak with a member of our service team.